how to troubleshoot issues with passkey on android or ios devices

 The key steps to troubleshoot issues with passkeys on Android or iOS devices:

1. Check that your smartphone's screen lock and Bluetooth functions are turned on. This is a common requirement for passkey functionality.1
2. Ensure you are using a compatible device and operating system version. Passkeys are currently only available on Android 14 and later, and require iOS 17 or later on iPhone
   
   
3. Try restarting your device, then re-enabling the passkey settings. For Android, try selecting "Enable for Google Password Manager and 3rd party passkeys" instead of just "Enable for 3rd party passkeys".
4. Verify there are no issues with your device's camera. Try taking a photo in the Camera app to ensure it is functioning properly. Camera problems can prevent the passkey QR code from being scanned successfully.3
5. If the issue persists, reach out to the relevant support team (e.g. Microsoft, 1Password) and provide details on your device model, OS version, and the specific error messages you are seeing. They may be able to provide more tailored troubleshooting steps.2

The key is to methodically check the basic device settings and compatibility, then escalate to the app/service support team if you continue to experience problems with passkey functionality on your Android or iOS device.